Refund & Cancellation Policy

Every new account starts with a 14-day free trial. You are not charged during the trial. A payment card is required to begin, but no payment is taken until the trial ends. You can cancel at any point during the trial and you will not be charged.

After the trial, the subscription is R799 per month, billed automatically each month in ZAR to your card until you cancel. We notify you before your first charge.

You can cancel your subscription at any time from your account settings. When you cancel, your subscription remains active until the end of the current paid month, and it will not renew after that. You keep access until the period you have paid for ends.

Because the trial lets you evaluate the service fully before paying, monthly subscription fees are generally non-refundable, and we do not provide partial refunds for the unused portion of a billing month after cancellation.

If you believe you were charged in error — for example, a duplicate charge or a charge after a valid cancellation — contact us within 14 days at rassie@monoform.co.za and we will investigate and refund any incorrect charge.

Approved refunds are returned to the original payment card via our payment provider. Please allow several business days for the refund to reflect, depending on your bank.

For any billing question, email Monoform (Pty) Ltd at rassie@monoform.co.za. We aim to respond within two business days.